Customer Care Agent / Career Consultant (m/w/d) English

MEDWING

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Department: Customer Care

Team Size: 20

We are looking for the very best customer service champions to join our team. We care about what we do and how we do it.

In your role, you will:

  • You are the first contact for our candidates after their registration on our platform.
  • Handling candidates enquiries as they come in via phone, whatsapp and email
  • Proactively identify issues and problems before they arise
  • You are responsible for the quality assurance and optimization of our candidate profiles.
  • You think outside the box and take on one of the most important roles in the company – the voice of our candidates

Your profile:

  • You are organized, detail-oriented and have a passion for customer service and a deep empathy for the customer experience
  • Strong written and verbal communication skills
  • Pragmatic mindset and entrepreneurial drive
  • Strong communication skills over different levels
  • Work experience in costumer care and start-up environment is a plus
  • Excellent language skills (written and spoken) in English; other languages are considered as a plus
  • Experience within a costumer service environment is a plus
  • Enjoy being a team-player within an international team and shift work should not represent a problem

Your benefits:

  • A diverse and international team with highly engaged and skilled peers
  • Bright office in the heart of Berlin, llarge roof terrace and air conditioning
  • Our Feel Good Manager makes sure that our office is stocked with delicious Organic fruits, amazing Fairtrade coffee and organizes legendary team events for us

About Medwing

Standort:

Berlin

Vertrag:

Vollzeit

Kategorie:

Customer Care

Berufserfahrung:

Berufseinsteiger, mit Berufserfahrung

Ansprechpartner:

Johanna Baudenbacher

E-Mail:

johanna.baudenbacher
@medwing.com

Phone:

Tel. 030-549082963

Bewerbungsformular

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